The digital availability of important product information, device data, documents, instructions, protocols and innovative services directly on product surface provide a decisive competitive advantage.
Customers, prospective customers and users do not need to search for information on different channels, they simply access online content with their own smartphone.
Who does not know the situation searching for user manuals or information about a device or product? Or the customer service line was busy, wainting impatiently in the queue and could not use this time more efficiently?
A unique and individual QR Code, attached directly to the product, opens the personalized GATE to a comprehensive customer service environment with object-specific content and configurations.
Each manufacturer or supplier decides which data and services should be made available about the product:
- Text blocks: several text blocks for short descriptions, serial-, batch or type numbers, order number or project information, tips and tricks
- Documents: operating or maintenance instructions, spare parts lists, individual test protocols or certificates
- Images: Product images, application suggestions or photos of certificates
- Videos: Application or explanatory videos (can also be integrated as an embedding code directly from YouTube)
- Audio news or music: explanations in sound, voice or concert excerpts
The Thync.it portal offers a wide range of communication types which can be called up directly from the WebApp:
- Various fix line or mobilephone numbers for quick access
- WhatsApp contacts
- Video communication via Skype or Okomo (available as an additional option)
- Contact form
- Contact addresses (e.g. office or shop address)
The person contacted will be informed immediately via email, push message or via the dashboard on the PC about the current contact including the corresponding property data. This means that the right data is available at the same time, regardless whether the contact person is in the office, at the company, abroad or in the home office.
The QR Code technology is widely used and QR Codes can be scanned with all smartphones. By using QR codes, no keyboard inputs are needed - one simple scan and the correct information is immediately available on the web browser of your device.
In opposite to standard QR Codes, the Thync.it URL link does not refer to a normal web or social media page, but to an individual product page including its own layout, which is created uniquely for each object. With this special feature, article, serial numbers or own protocols can also be digitally generated and displayed.
The production of QR Codes is inexpensive and the codes could be even printed on your own paper or integrated into the existing label solution. If the QR Code is purchased online, the delivery time is reduced to a few minutes - wherever you are located.
An optionally user access function makes it possible to differentiate between generally available information - accessible to all persons (e.g. marketing, supply source and product data) and sensitive data only accessible for authorized and registered users.
Further information can be found in the download area and in the data sheet.
Please feel free to contact us for additional information or support.